shipping
Jerri Jones is committed to providing great quality goods and exceptional customer service. We endeavour to ensure that all items listed on our website are up to date and priced correctly. Standard delivery time frames are between 1-3 business days. In the event that an item ordered is unavailable or unable to be fulfilled you will be notified to arrange an agreeable alternative item, credit note or full refund.
Domestic shipping is complimentary for orders over $200. Orders below this amount have a flat rate of $10. Items will be sent via our courier service or express post, an overnight delivery service between all major cities. Please allow 1-2 days for delivery or 3-5 for non-metro areas. To ensure next day delivery* please place your order before 10am AEST. Ensure you provide the correct postal address as we are unable to redirect orders once they have been dispatched. We recommend you provide a daytime address where someone will be able to receive your parcel between 9am and 5pm. Your office is a good option is you know someone will be there to take delivery. Orders received on weekeds and public holidays will be processed the next business day.
*Next day delivery only applies to suburbs within our courier’s metro network and Australia Post’s metro network. Please check the couriers website for tracking and delivery times in your area.
International orders:
NZ – $25 aud flat rate
Rest of the World – $40 aud flat rate
Refused/Unclaimed deliveries – If you refuse any shipments from Jerri.Jones you are responsible for the original shipping charges and/or any major charges incurred on the package as well as the cost of returning the package to us. This amount will be deducted from your purchase refund.
returns and refund policy
We understand how tricky it can be to know if a garment will fit before trying it on, and that’s why we offer a 7 day exchange and return period on all full priced items, commencing when you receive your item.
Jerri.Jones will happily provide a refund (less shipping) or exchange your item for another – provided the item is returned new, unused, has the jerri.Jones swing tag still attached and is in the original packaging, you may return within 5 business of receiving your item.
Email [email protected] for your return authorisation before posting any exchange purchases back. Returns that are damaged, soiled or altered cannot be accepted and will be sent back to the customer at your expense.
We strongly suggest that you use registered mail such as Australia Post. If no tracking system was used on the package, Jerri.Jones will not be held responsible for any packages returned and not received on our end.
Please note: we currently do not offer refunds on any sale items or pre-orders.
DAMAGED, DEFECTIVE PRODUCT, OR OTHERWISE NOT WHAT YOU ORDERED?
We take exceptional pride in the quality of our garments. We thoroughly test all our garments to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.
Upon receiving your order, if you have any concerns please email [email protected] immediately so we can address your concerns straight away.
Returned product(s) (and associated shipping and handling charges at standard rates) will be refunded if the damage is a result of a manufacturing default or deviation from factory specifications, and not the result of wear and tear or misuse.
In such cases, if Jerri.Jones deems the items to have a manufacturing fault, please allow two weeks from the day you return your package for your account to be credited.
If the problem was caused by reasons other than materials quality or assembly process, the original product will be returned to you.
We do not refund products:
A) Obtained from a source other than this website.
B) Damaged by abuse or negligence (exposure to chemicals/liquids, open flame, high heat, sharp/rough objects or surfaces, etc)
C) Damaged by misuse or activities other than the intended purpose.
RETURN INSTRUCTIONS
To return a product, please follow the below instructions:
A) Contact us at [email protected], in your email please include: reasons why you are returning the product(s); and attach a copy of the payment confirmation you received when placing the order.
B) Pack the product(s) into their original packaging including the original and attached labels/swingtags.
C) Address the package to jerri.Jones (address provided by jerri.Jones upon receiving your email return/exchange request)
D) As jerri.Jones is not liable for the loss of any product being returned, we highly recommened that you return it using registered mail.