info@jerrijones.com.au

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SHIPPING

OUR AIM IS TO ENSURE YOU RECEIVE YOUR ORDER AS PROMPTLY AS POSSIBLE, WHILST MAKING SURE THAT EACH ORDER IS PACKED SAFELY AND SECURELY FOR TRANSPORTATION. 

 AUSTRALIAN ORDERS WILL BE SENT USING OUR COURIER SERVICE OR EXPRESS POST, WHERE DELIVERY IS BETWEEN 1-4 BUSINESS DAYS BETWEEN MAJOR CITIES. 

TO ENSURE YOUR ORDER IS RECEIVED PROMPTLY, WE RECOMMEND YOU PROVIDE A DAYTIME ADDRESS WHERE SOMEONE WILL BE ABLE TO RECEIVE YOUR PARCEL BETWEEN 9AM AND 5PM, YOUR OFFICE IS A GOOD OPTION IF YOU KNOW SOMEONE WILL BE THERE TO TAKE DELIVERY. IF A PO BOX IS PROVIDED YOUR ORDER WILL BE SHIPPED VIA AUSTRALIA POST, WHICH MAY TAKE LONGER TO DELIVER. PLEASE ENSURE YOU PROVIDE THE CORRECT POSTAL ADDRESS AS WE ARE UNABLE TO REDIRECT ORDERS ONCE THEY HAVE BEEN DISPATCHED.

ORDERS RECEIVED ON WEEKENDS AND PUBLIC HOLIDAYS WILL BE PROCESSED THE NEXT BUSINESS DAY.


REFUSED/UNCLAIMED DELIVERIES. IF YOU REFUSE ANY SHIPMENTS FROM JERRI.JONES YOU ARE RESPONSIBLE FOR THE ORIGINAL SHIPPING CHARGES AND/OR ANY CHARGES INCURRED ON THE PACKAGE AND THE COST OF RETURNING THE PACKAGE TO US. THIS AMOUNT WILL BE DEDUCTED FROM YOUR PURCHASE REFUND.


INTERNATIONAL ORDERS

INTERNATIONAL CUSTOMERS PLEASE CONTACT INFO@JERRIJONES.COM.AU FOR DELIVERY ENQUIRIES. 


CUSTOMER SERVICE

JERRI.JONES IS COMMITTED TO PROVIDING GREAT QUALITY GOODS AND EXCEPTIONAL CUSTOMER SERVICE. WE ENDEAVOUR TO ENSURE THAT ALL ITEMS LISTED ON OUR WEBSITE ARE UP TO DATE AND PRICED CORRECTLY. STANDARD DELIVERY TIME FRAMES ARE BETWEEN 2-4 BUSINESS DAYS. IN THE EVENT THAT AN ITEM ORDERED IS UNAVAILABLE OR UNABLE TO BE FULFILLED YOU WILL BE NOTIFIED TO ARRANGE AN AGREEABLE ALTERNATIVE ITEM, CREDIT NOTE OR FULL REFUND.

 

RETURNS AND EXCHANGE POLICY

WE UNDERSTAND HOW TRICKY IT CAN BE TO KNOW IF A GARMENT WILL FIT BEFORE TRYING IT ON, AND THAT'S WHY WE OFFER A 7 DAY EXCHANGE/RETURN PERIOD ON ALL FULL PRICED ITEMS, COMMENCING WHEN YOU RECEIVE YOUR ITEM.

JERRI.JONES WILL HAPPILY PROVIDE A REFUND (LESS SHIPPING) OR EXCHANGE YOUR FULL PRICED  ITEM FOR ANOTHER - PROVIDED THE ITEM IS RETURNED NEW, UNUSED, HAS THE JERRI.JONES SWING TAG STRICTLY STILL ATTACHED AND IS IN THE ORIGINAL PACKAGING, YOU MAY RETURN WITHIN 7 BUSINESS DAYS OF RECEIVING YOUR ITEM.

EMAIL INFO@JERRIJONES.COM.AU FOR YOUR RETURN AUTHORISATION BEFORE POSTING ANY RETURN OR EXCHANGE PURCHASES BACK. RETURNS THAT ARE DAMAGED, SOILED, ALTERED OR ARE MISSING THE ORIGINAL SWING TAGS CANNOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT YOUR EXPENSE.

 WE STRONGLY SUGGEST THAT YOU USE REGISTERED MAIL SUCH AS AUSTRALIA POST. IF NO TRACKING SYSTEM WAS USED ON THE PACKAGE, JERRI.JONES WILL NOT BE HELD RESPONSIBLE FOR ANY PACKAGES RETURNED AND NOT RECEIVED ON OUR END.

REFUNDS EXCLUDE PRE-ORDERS, WHICH ARE EXCHANGE/CREDIT ONLY, AS THE PRE-ORDER PIECES ARE MADE TO ORDER SPECIFICALLY FOR YOU. 

PLEASE NOTE THERE ARE NO REFUNDS/RETURNS ON SALE ITEMS. 

 

DAMAGED, DEFECTIVE PRODUCT, OR OTHERWISE NOT WHAT YOU ORDERED? 

WE TAKE EXCEPTIONAL PRIDE IN THE QUALITY OF OUR GARMENTS. WE THOROUGHLY CHECK ALL OUR GARMENTS TO ENSURE THEY ARE FULLY CAPABLE OF STANDING UP TO THE USES FOR WHICH THEY WERE DESIGNED. IT IS EXTREMELY RARE FOR OUR PRODUCTS TO BE DAMAGED OR DEFECTIVE.

UPON RECEIVING YOUR ORDER, IF YOU HAVE ANY CONCERNS PLEASE EMAIL INFO@JERRIJONES.COM.AU IMMEDIATELY SO WE CAN ADDRESS YOUR CONCERNS STRAIGHT AWAY.

RETURNED PRODUCT(S) (AND ASSOCIATED SHIPPING AND HANDLING CHARGES AT STANDARD RATES) WILL BE REFUNDED IF THE DAMAGE IS A RESULT OF A MANUFACTURING DEFAULT OR DEVIATION FROM FACTORY SPECIFICATIONS, AND NOT THE RESULT OF WEAR AND TEAR OR MISUSE. 

IN SUCH CASES, IF JERRI.JONES DEEMS THE ITEMS TO HAVE A MANUFACTURING FAULT, PLEASE ALLOW TWO WEEKS FROM THE DAY YOU RETURN YOUR PACKAGE FOR YOUR ACCOUNT TO BE CREDITED. 

IF THE PROBLEM WAS CAUSED BY REASONS OTHER THAN MATERIALS QUALITY OR ASSEMBLY PROCESS, THE ORIGINAL PRODUCT WILL BE RETURNED TO YOU.

WE DO NOT REFUND PRODUCTS:

A) OBTAINED FROM A SOURCE OTHER THAN THIS WEBSITE

B) DAMAGED BY ABUSE OR NEGLIGENCE (EXPOSURE TO CHEMICALS/LIQUIDS, OPEN FLAME, HIGH HEAT, SHARP/ROUGH OBJECTS OR SURFACES, ETC)

C) DAMAGED BY MISUSE OR ACTIVITIES OTHER THAN THE INTENDED PURPOSE

 

RETURN INSTRUCTIONS

TO RETURN A PRODUCT, PLEASE FOLLOW THE BELOW INSTRUCTIONS:

A) CONTACT US AT INFO@JERRIJONES.COM.AU, IN YOUR EMAIL PLEASE INCLUDE:

I) REASONS WHY YOU ARE RETURNING THE PRODUCT(S); AND

II) ATTACH A COPY OF THE PAYMENT CONFIRMATION YOU RECEIVED WHEN PLACING THE ORDER

B) PACK THE PRODUCT(S) INTO THEIR ORIGINAL PACKAGING INCLUDING THE ORIGINAL AND ATTACHED LABELS/SWINGTAGS

C) ADDRESS THE PACKAGE TO:

JERRI.JONES

PO BOX 1527

BLACK ROCK

VIC 3193

D) AS JERRI.JONES IS NOT LIABLE FOR THE LOSS OF ANY PRODUCT BEING RETURNED, WE HIGHLY RECOMMENED THAT YOU RETURN IT USING REGISTERED MAIL